FREQUENTLY ASKED QUESTIONS

We’re here to help you navigate your journey to wellness! Below, you’ll find detailed sections on yoga, salt therapy, and all things RISEilience. We encourage you to explore these resources. If you still have questions after reviewing, don’t hesitate to reach out to us. Your wellness journey is important, and we’re here to support you every step of the way.

Frequently Asked Questions

  • You can reach us via email at krystle@riseilience.org or by phone/text at (978) 378-9306. We are available during hours of operation to assist you.

  • We require 48 hours' notice for rescheduling of private services (Massage, Reiki, Tarot) so we can offer the time to another community member. All sales are final. See Below for more detail.

  • Unopened and unworn products with tags may be returned for credit within 30 days of purchase; terms may be longer during the holiday season.

  • Yes, we offer gift cards in various denominations. Gift cards are a convenient and thoughtful way to give the gift of wellness. You can purchase gift cards online HERE or at our location.

  • We accept major credit cards (Visa, MasterCard, Amex) and debit cards. For in-person purchases, we also accept cash or Apple Pay.

  • We value your thoughts! Share feedback via our website or email. To stay updated on promotions, sign up for our newsletter or follow us on social media.

General

Salt & Sauna

  • We recommend comfortable, loose-fitting clothing. To maintain purity, please wear clean socks while in the sanctuary.

  • Our sauna uses light to create heat that penetrates deep into muscle tissue to support detoxification, circulation, and skin health.

  • Hydration is key! Drink plenty of water before and after. We provide towels, but you may want to bring a change of clothes for after your sweat.

  • It is a natural treatment, but we recommend consulting a doctor if you are pregnant or have conditions like high blood pressure or chronic respiratory issues.

  • We encourage a "digital detox" to protect the quiet atmosphere and your electronics, as salt air can be corrosive. We provide secure storage outside the room.

Yoga, Barre, & Pilates

  • Absolutely! Our classes are open to practitioners of all levels, including beginners. Our instructors are skilled at offering modifications and adjustments to accommodate students of varying experience levels.

  • Pause: Our membership pause policy allows for a temporary pause only after the minimum commitment of your plan has been fully completed. Pauses are permitted one time within a 12-month period, for a maximum of one consecutive month, and are approved solely for injury or health-related reasons with a doctor’s note. Requests must be submitted at least seven days before your next auto-pay date and cannot be applied retroactively.

    Cancel: All memberships are subject to a 30 day cancelation notice without exception. If your autopayment falls within the 30 day notice, you may use your plan for up to 30 days of your last payment.

  • Please inform your instructor before class if you have any injuries or physical limitations. Please let them know if you are pregnant or have recently given birth. They will offer modifications and alternative poses to ensure a safe and enjoyable practice for you. We have props to make you more comfortable & you may purchase Yoga Kneeling Pads for extra support on your joints

  • Hot classes reach up to 102°F, while Heated classes stay between 87°F and 95°F. Because infrared warms the body directly rather than just the air, 87°F feels much more comfortable than you might expect.

    Infrared Heat mimics natural sunlight (without UV rays) to increase flexibility and boost circulation for a deeper detox without the "heavy" air feel of traditional hot studios.

  • Yes, please bring your own mat. We have a very limited supply to borrow if you forget yours, but they are first-come, first-served.

  • Absolutely! Email Krystle@riseilience.org for more inquiries.

  • To honor the sacred space and other students, we do not allow entry 5 minutes after the class has started.

  • Some of our classes may be suitable for children 10+ accompanied by a parent or guardian. Please contact us for more information. Children are not allowed in hot or heated classes.

Services

  • We offer a full spectrum of practices including Massage, Reiki, Sound Healing, Tarot, and Breathwork.

    • Tarot Readings: These are one-on-one, intuitive sessions held in the salt room that focus on providing clarity and perspective on your current situation. The experience is reflective rather than predictive, using a grounding meditation and intuitive card pulls to help you connect inward and feel empowered in your choices.

    • Oracle & Crystal Readings: Christi combines the physical grounding energy of crystals with the intuitive guidance of oracle cards. This practice is specifically designed to help you gain emotional clarity, release energetic blocks, and navigate life transitions with confidence.

  • You will lie comfortably in the Salt Sanctuary while being immersed in the vibrations of crystal singing bowls for a full-body nervous system reset.

  • Absolutely. Many guests "stack" services, such as a Reiki session followed by a Tarot reading, for deeper healing.

  • We love hosting corporate retreats or private gatherings. Inquire via the "Book a Party" link on our Services page.

Cafe

  • No reservation is needed; if the flag is up, come on in!

  • Yes! You can rent out our cafe space for private event rentals. Email krystle@riseilience.org

  • You can host everything from art shows and workshops to private parties and corporate retreats.

  • You can reach out via email at krystle@riseilience.org for more inquiries regarding private event rentals.

  • We focus on intentional, nourishing items to support your post-practice glow. Delicious smoothies, open-face toasts, power bowls, coffee drinks, and much more! 10% off for students after class.

RISEilience Reservation + Attendance Policy

Holding Space Together at RISEilience

At RISEilience, each class is a shared space. It is held with intention, care, and respect for every person who chooses to be there.

To support this experience for all, our reservation and attendance policies are upheld consistently and without exception. This allows us to operate sustainably, support our instructors, and ensure fairness across our community. These policies are aligned with other studios in the area.

✔️ Reserving Your Practice
When you book a class, you are claiming a space within a limited room. That space is yours, and it is held for you.

If your plans shift, please update your reservation through your account so that someone else may step into that space.

Class Late Cancellation

A late cancellation occurs when a reservation is canceled within 6 hours of class start time.

Unlimited Memberships
Late cancellations result in a $10 fee

Class Packs + Drop-Ins
Late cancellations result in:

  • You do not lose the session, fee, or credits used to pay for the class.

  • Pay penalty of additional $12 fee

✔️ Late Changes
When a cancellation happens within the cancellation window, the class is considered used.

For unlimited members, a late cancel fee is applied in place of the class.

This structure honors the energy, preparation, and time already set in motion for that class.

Class No-Show

A no-show occurs when a client does not attend a reserved class.

Unlimited Memberships
No-shows result in a $20 fee

Class Packs + Drop-Ins
No-shows result in:

  • Loss of the class credit used to book

  • An additional $10 fee

✔️ Missed Classes
If you do not arrive for a class you reserved, the class is forfeited and applicable fees are applied.

An empty space in the room is a missed opportunity for another person to practice. For this reason, all no-show policies are held without exception.

✔️ The Waitlist
Joining the waitlist is an active choice to practice. As space opens, you may be added into class.

If your availability changes, it is your responsibility to remove yourself ahead of time. Once added, standard policies apply.

✔️ How to Cancel
Please cancel directly through your booking account. This ensures the space opens in real time for someone else.

Messages, calls, or emails are not reliable in these moments and cannot be used to adjust reservations.

✔️ Membership Accounts
All memberships require a valid card on file for applicable fees.

Accounts with open balances may be paused or restricted until brought current.

Refund Policy

All payments are final.

  • Classes canceled within policy return to account use as applicable

  • Late cancellations and no-shows are not eligible for refund or credit beyond the terms above

  • All policies are enforced consistently without exception

Workshops + Enrollment Cancellation

Workshops, series, and enrolled programs require a minimum of 48 hours notice.

Cancellations within 48 hours result in a $10 fee.
Missed enrollments are not eligible for refund or credit.

❄️ Practicing Through the Seasons

✔️ Your Awareness
If weather may impact your ability to arrive, wait to reserve until you feel confident in your travel.

✔️ Our Responsibility
If conditions are unsafe or attendance is too low, class will be canceled and you will be notified.

✔️ If Class Is Held
If the doors are open and class is running, all policies remain in place.

These policies exist to create a steady, respectful, and accessible space for all who practice here.