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Assistant Manager, Cafe Operations

About the Role:

Perk: FREE Yoga, Cafe Discounts, Bonus Potential

This role’s goal is to develop into a General Manager for Phoenix Cafe.

The Assistant Manager is the steady flame behind our daily operations. You’ll support the Owner in leading a team with heart, maintaining smooth systems, and ensuring our space is aligned with the Phoenix Cafe ethos of intention, kindness, and flow. This is a hands-on role that blends leadership, hospitality, and creativity. You’ll model calm under pressure and empower others to show up as their best selves.

Key Responsibilities:

Management Responsibilities:

·      Inventory Management Weekly using Google Sheet

·       Support hiring, onboarding, and ongoing training

·       Organize and support events in the café

·       Organize and run social media campaigns for Phoenix Café daily with delegation to staff

·       Assist in creating monthly specials with flyers

·       Supervise café staff

Café / Front of House Operations:

·       Prepare and serve drinks and food and sell retail in accordance with café standards.

·       Maintain cleanliness and organization in the café area, including the serving counter, tables, and seating areas, locker room, and salt room.

·       Handle cash & electronic transactions accurately and efficiently using the point-of-sale system.

·       Monitor inventory levels of café supplies and restock as necessary.

Salt/Sauna Room:

·       Maintain Sauna & Salt Room.

·       Welcome patrons and assist with questions or concerns.

·       Promote benefits of Halotherapy (salt therapy)

Customer Service:

·       Provide friendly, attentive service to café and yoga studio patrons, anticipating their needs and addressing any concerns promptly.

·       Offer recommendations on menu items and yoga classes, promoting a holistic experience for customers.

·       Handle customer feedback professionally and seek resolution to any issues that arise.

·       Cultivate positive relationships with regular patrons, fostering a sense of loyalty to the establishment.

·       Answer emails, voicemails, text messages from patrons.

General Duties:

·       Assist with opening and closing procedures, including cleaning tasks and securing the premises.

·       Collaborate with other staff members to ensure seamless coordination between the café and yoga studio operations including cleanliness, equipment maintenance, and safety protocols.

·       Attend staff meetings and training sessions as required to stay updated on company policies and procedures.

·       Contribute to a positive work environment by demonstrating our values and mission, teamwork, flexibility, and a willingness to pitch in when needed.

Qualifications:

Experience:

·       Previous experience in customer service or a food service environment preferred, but not required.

Passion:

·        Genuine passion for promoting holistic wellness and creating inclusive community spaces.

Communication Skills:

·        Excellent verbal communication skills.

·       Must be able to read, write, and speak English fluently. 

Interpersonal Skills:

·       Ability to build rapport, inspire trust, and foster connections with diverse groups of individuals.

Professionalism:

·       Reliable, punctual, and committed to upholding ethical standards and studio policies, vision & mission.

·       Strong attention to detail and the ability to multitask effectively in a fast-paced environment.

Certification:

·       Must obtain and maintain a SERV SAFE Certification

Working Conditions:

Environment:

·       Work in a vibrant and nurturing sanctuary environment dedicated to holistic wellness.

Schedule:

·       Preferably work a regular schedule

·       Occasional flexible hours to accommodate other employees time off, training, & community events, including evenings and weekends.

Physical Demands:

·       The work environment may include exposure to heat, steam, and various food and beverage ingredients.

·       Maintaining personal hygiene standards in accordance with company policies including regular handwashing and grooming practices.

·       This position may require standing for extended periods and lifting/moving heavy objects (e.g., bags of coffee beans, yoga props).

·       Must be able to climb stairs unassisted.

·       Must be able to occasionally lift 50lbs unassisted.

Safety & Compliance:

·       Adhere to dress code guidelines, wearing clean and appropriate attire, including any required personal protective equipment (PPE) such as gloves or masks.

·       Adhere to all safety protocols and regulations related to cleanliness and hygiene, including proper handling and disposal of hazardous materials.

·       Report any maintenance issues or safety hazards to the appropriate personnel, taking proactive measures to mitigate risks to clients and staff.

·       Maintain accurate records of cleaning activities, including dates, times, and areas cleaned, to ensure compliance with cleanliness standards and regulatory requirements.

Bonus Opportunity:

·       Quarterly Performance Goals