RISEilience Terms & Conditions
Class Registration
pre-registration for class is RECOMMENDED. TO ACCOMODATE ALL STUDENTS IN A FAIR MANNER, PLEASE NOTE OUR CANCELLATION POLICY below. Classes without students may be canceled within 2 hours of class beginning.
RISEilience: Instructions for first-time users
TO PRE REGISTER FOR CLASS YOU CAN download the WALLA App in the your app store.
- Download the walla app in the app store.
- click create account and continue with email, apple, or google.
- Once account is created, click the icon to search for RISEilience for classes.
Terms & Conditions, Cancellation policy and fees
we recognize that life happens and understand when adjustments need to be made to your schedule. To ensure that we are adhering to the values of yoga and to honor the valuable time of each student and instructor, the window of time for cancellations is 6 hours before a class is to begin and must be done through the app for proper recording.
UNLIMITED MEMBERSHIPS: Limit two classes/appointments per day.
AUTO-PAY MEMBERSHIPS: Automatic monthly renewal will recur until terminated. Limit two classes per day, 30-day cancelation notice for most packages.
VETERANS & FIRST RESPONDERS: 10% off class packs &10% off branded products
ALL PRIVATE SESSION PASSES/APPOINTMENTS: Are non-refundable. Please note our cancellation policy for Private Sessions is 48 hours without penalty. If the cancellation is within 48 hours you will be charged for the Private Session. Prior to 48 hours, session may be rescheduled in some circumstances for sessions that don’t include instructors.
ALL CLASS PASSES AND PACKAGES ARE NON-REFUNDABLE. ALL PRIVATE SESSION PURCHASES EXPIRE WITHIN 6 MONTHS. RISEilience Reservation + Attendance Policy
Holding Space Together at RISEilience
At RISEilience, each class is a shared space. It is held with intention, care, and respect for every person who chooses to be there.
To support this experience for all, our reservation and attendance policies are upheld consistently and without exception. This allows us to operate sustainably, support our instructors, and ensure fairness across our community. These policies are aligned with other studios in the area.
✔️ Reserving Your Practice
When you book a class, you are claiming a space within a limited room. That space is yours, and it is held for you.
If your plans shift, please update your reservation through your account so that someone else may step into that space.
Class Late Cancellation
A late cancellation occurs when a reservation is canceled within 6 hours of class start time.
Unlimited Memberships
Late cancellations result in a $10 fee
Class Packs + Drop-Ins
Late cancellations result in:
You do not lose the session, fee, or credits used to pay for the class.
Pay penalty of additional $12 fee
✔️ Late Changes
When a cancellation happens within the cancellation window, the class is considered used.
For unlimited members, a late cancel fee is applied in place of the class.
This structure honors the energy, preparation, and time already set in motion for that class.
Class No-Show
A no-show occurs when a client does not attend a reserved class.
Unlimited Memberships
No-shows result in a $20 fee
Class Packs + Drop-Ins
No-shows result in:
Loss of the class credit used to book
An additional $10 fee
✔️ Missed Classes
If you do not arrive for a class you reserved, the class is forfeited and applicable fees are applied.
An empty space in the room is a missed opportunity for another person to practice. For this reason, all no-show policies are held without exception.
✔️ The Waitlist
Joining the waitlist is an active choice to practice. As space opens, you may be added into class.
If your availability changes, it is your responsibility to remove yourself ahead of time. Once added, standard policies apply.
✔️ How to Cancel
Please cancel directly through your booking account. This ensures the space opens in real time for someone else.
Messages, calls, or emails are not reliable in these moments andcannot be used to adjust reservations.
✔️ Membership Accounts
All memberships require a valid card on file for applicable fees.
Accounts with open balances may be paused or restricted until brought current.
Refund Policy
All payments are final.
Classes canceled within policy return to account use as applicable
Late cancellations and no-shows are not eligible for refund or credit beyond the terms above
All policies are enforced consistently without exception
Workshops + Enrollment Cancellation
Workshops, series, and enrolled programs require a minimum of 48 hours notice.
Cancellations within 48 hours result in a $10 fee.
Missed enrollments are not eligible for refund or credit.
❄️ Practicing Through the Seasons
✔️ Your Awareness
If weather may impact your ability to arrive, wait to reserve until you feel confident in your travel.
✔️ Our Responsibility
If conditions are unsafe or attendance is too low, class will be canceled and you will be notified.
✔️ If Class Is Held
If the doors are open and class is running, all policies remain in place.
These policies exist to create a steady, respectful, and accessible space for all who practice here.
SPACE RENTALS:
Space is booked once payment is received. Rescheduling may be an option if cancelation is needed within 6 weeks of event, otherwise refunds will not be given
At RISEilience, we strive to create a welcoming and supportive environment for all members of our community.
To ensure that everyone has a positive experience and feels respected and valued, we ask all clients to adhere to the following code of conduct:
1. Respect for Others:
Treat fellow clients, instructors, staff members, and visitors with kindness, respect, and courtesy at all times. Refrain from engaging in any form of discrimination, harassment, bullying, or intimidation based on race, ethnicity, gender, sexual orientation, religion, age, disability, or any other characteristic.
2. Mindful Behavior:
Maintain a quiet and mindful atmosphere within the studio, especially in practice areas, waiting areas, and locker rooms. Refrain from disruptive behavior, including loud conversations, use of electronic devices, or any activity that may disturb others' practice or meditation.
3. Personal Hygiene and Cleanliness:
Practice good personal hygiene by wearing clean yoga attire and using deodorant before attending classes.
Bring a clean yoga mat and towel to each class or rent one at RISEilience and wipe down mats and props after use with cleaning supplies.
4. Safety and Injury Prevention:
Listen to your body and practice yoga mindfully, avoiding movements or poses that cause pain or discomfort. Notify the instructor of any injuries, medical conditions, or limitations before participating in class, and follow their guidance for modifications or adjustments.
5. Studio Etiquette:
Arrive on time for classes. Ontime is at least 5 minutes before class is to start to minimize disruption and ensure a smooth start to the session. Follow the instructions of the instructor and adhere to class schedules, including start and end times, to maintain the flow of the session. No entry after class has started.
6. Cleanliness and Respect for Studio Space:
Keep all common areas, including practice rooms, locker rooms, and bathrooms, clean and tidy. Respect the studio property and equipment, including yoga mats, props, and other amenities, and use them responsibly.
7. Feedback and Communication:
Provide constructive feedback to instructors or studio management in a respectful and considerate manner. Address any concerns or complaints promptly and directly with studio staff, and work together to find a resolution.
8. Compliance with Policies and Guidelines:
Familiarize yourself with and adhere to all studio policies, including those related to class reservations, payments, cancellations, and refunds. Comply with all safety protocols, emergency procedures, and any other guidelines provided by the studio.
9. Community Support:
Contribute to a positive and inclusive atmosphere by supporting fellow clients and celebrating their achievements and progress. Failure to comply with this code of conduct may result in disciplinary action, including warnings, suspension, or termination of membership, at the discretion of studio management.
Thank you for your cooperation in creating a harmonious and respectful environment at RISEilience.